Frequently
Asked Questions

Dyson Certified Refurbished products are renewed to the brands exacting world class standards and represent the pinnacle in manufacturer approved second life product. 

Our trained technicians carefully test and renew each Dyson product using only Dyson original parts and accessories to create an offering that is both exceptional in quality and value. We guarantee that every Dyson Certified Refurbished product is fully functional, cosmetically excellent and 100% clean.

If you’d like to return your Dyson Certified Refurbished product, please contact the retailer where you made your purchase.

Yes. All Certified-Refurbished products are covered by a 12-month warranty. For non-warranty issues, please contact the retailer where you purchased this product. If your product is malfunctioning or has a functional issue, you can find the full details of what is and what isn't covered on our warranty page.

If your product is not working as expected, and it's still within the 12-month warranty period, please contact Customer Service by completing the form, here.

If any accessories or components are missing from your Dyson Certified Refurbished product, please let us know and we’ll resolve it quickly. Simply complete the contact form on our website and a member of our Customer Service Team will get back to you with support.

If your product isn’t working as expected, we’re here to help. Please complete the contact form on our website with details of the issue and our Customer Service Team will review it and get back to you with support.