Warranty
Information

Alchemy Certified Refurbished Product Warranty 

1. Notice to Consumers 

This warranty is given by Alchemy Telco Solutions UK Limited, (company number 09689100) whose registered office is at Unit 16 & 17 Evolution Hooters Hall Road, Newcastle Under Lyme, Staffordshire, ST5 9QF ("Alchemy", “we” or “us”) for an Alchemy Certified Refurbished Product (“Product”). Alchemy, as the warrantor, points out that in case of Product defects, your statutory rights as the buyer of the Product under the sales contract against the seller remain in force. These rights are not restricted by the following warranty conditions and exist regardless of whether you purchased the Product directly from Alchemy or from an Alchemy approved reseller. This voluntary commercial warranty is offered to you by Alchemy in addition to and does not affect your statutory rights, such as consumer rights and the rights you can enforce against the seller in the event of a defect or lack of conformity of the Product purchased.  

2. Content of the Warranty 

2.1 Alchemy grants the purchaser of a Product (“you”) a voluntary warranty for defects in the Product demonstrably due to materials or workmanship when the Product is used for the normal / ordinary purposes for which the Product was intended during a period of 12 months from the date of your purchase (“Warranty Period”), subject to the exclusions set out in section 3 below.  

2.2 This warranty applies to Products purchased directly from Alchemy or one of its approved resellers for the Warranty Period.  

2.3 Product registration is not required to qualify for the warranty.   

2.4 The warranty is valid only if the Product is purchased and used in the United Kingdom.  

2.5 The rights and remedies under this warranty may not be assigned or otherwise transferred to a subsequent purchaser of the Product. 

3. Exclusions and Actions that Could Void the Warranty 

3.1 This warranty does not cover:  

• accessories or consumables (e.g., filters, brushes, bags, cleaning pads or solutions).  
• normal wear and tear, including parts that wear out over time (such as fuse, belt, brush bar, batteries, filters).  
• removal of blockages or clogged filters.  
• intentional cosmetic decoration or modification of the Product affecting refurbishment, restoration or usability.  

3.2 The warranty does not cover defects in the Product resulting from: 

• accidental damage, including scratches, dents, cracks or broken components.  
• damage caused by weather, fire, liquids, lightning, electrical outages, power surges or other external events.  
• misuse, neglect, careless operation or other inappropriate/negligent use.  
• use not in accordance with the operating manual.  
• use outside the United Kingdom. 
• operation contrary to the rating plate or without recommended maintenance.  
• use for anything other than normal / ordinary purposes for which the Product was intended.  
• alteration, repair, disassembly or modification of the Product by a party not authorised by Alchemy.  
• use of spare parts or unauthorised cleaning solutions not provided or recommended by Alchemy or Dyson (or the original manufacturer, where applicable).  
• your failure to adequately package the Product when transporting it, including in its transportation to Alchemy on a return.  
• loss or damage caused by theft or improper installation. 
• circumstances outside of Alchemy’s control.  

3.3 You acknowledge and accept that the Product may inherently contain signs of prior use, including cosmetic imperfections, which are excluded from warranty claims. 

3.4 If you are unsure whether a particular Product issue should be addressed under the sales contract with your seller (including exercising your statutory rights) or under this voluntary warranty, you should contact your seller for guidance on the issue. 

4. Claims Process 

4.1 If you believe your Product has a defect covered by this warranty, you must file a claim with Alchemy’s customer service during the Warranty Period using the contact details below. Alchemy will confirm your eligibility and provide you with return instructions.  

4.2 You must provide proof of purchase, such as your invoice or receipt, when filing your claim. Please do not return your Product without prior authorisation from Alchemy. Unauthorised returns may be refused, at Alchemy’s sole discretion. Alchemy reserves the right to charge a handling or restocking fee, which shall be paid by you on demand if we determine that you returned a Product that manifestly is not covered under this warranty or that has been returned without our prior authorisation. Such fee shall not be charged if you prove that, under the circumstances, you could not have recognised that your warranty claim was invalid and that you therefore were not at fault. 

If your claim is valid, we will, at our sole discretion, take one of the following actions: 

a. We may repair the defective Product using new, refurbished, or serviceable used parts that are at least functionally equivalent to the original parts; or  

b. We may replace your Product with an identical or similar Product of equal or greater functionality.  

An action under (a) or (b) will be free of charge to you, including the usual and necessary shipping, labour, and materials costs associated with such repair or replacement and will be undertaken within a reasonable period from receipt. 

This warranty shall not be renewed or extended following a claim or after service or exchange of your Product. The Warranty Period remains as originally specified from your initial purchase date. Any parts of the Product that are replaced during warranty service become the property of Alchemy. 

5. General 

5.1 The rights and remedies under this warranty represent the sole and exclusive rights and remedies of the purchaser hereunder and Alchemy shall not be liable for any direct or indirect loss or damages or consequential loss.  This warranty does not confer any rights to a cash alternative. 

5.2 This warranty and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. Alchemy and you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this warranty.