Warranty
Information

Alchemy Certified Refurbished Product Warranty 

1. Notice to Consumers

This warranty is given by Alchemy Telco Solutions Limited Monasterevin Road, Kildare Town, Kildare, R51 A262, Ireland ("Alchemy", “we” or “us”). Alchemy, as the warrantor, points out that in case of product defects, your statutory rights as the buyer of the product under the sales contract against the seller remain in force. These rights are not restricted by the following warranty conditions and exist regardless of whether you purchased the product directly from Alchemy or from an approved reseller. This voluntary commercial warranty does not affect your statutory rights, such as the rights you can enforce free of charge against the seller in the event of a defect or lack of conformity of the product purchased. Please also note that any rights you may have under applicable distance-selling or withdrawal rules must be exercised against the seller. 

2. Content of the Warranty

2.1 Alchemy grants the buyer of an Alchemy Certified Refurbished Product a voluntary warranty to the extent described below for defects in the product demonstrably due to materials or workmanship when used for normal household purposes during a period of 12 months from the date of purchase (“Warranty Period”).  

2.2 This warranty applies to products purchased directly from Alchemy or one of its approved resellers; product registration is not required to qualify for the warranty.  The warranty is valid only if the product is used in the country in which it was sold; however, if sold in the EU, cross-usage in certain countries is acceptable provided the voltage rating is the same.  

3. Exclusions and Actions that Could Void the Warranty

This warranty does not cover  

• accessories or consumables (e.g., filters, brushes, bags, cleaning pads or solutions). 
• normal wear and tear, including parts that wear out over time (such as fuse, belt, brush bar, batteries, filters). 
• removal of blockages or clogged filters. 
• intentional cosmetic decoration or modification of the product affecting refurbishment, restoration or usability.  

Moreover, the warranty does not cover defects in the product resulting from 

• accidental damage, including scratches, dents, cracks or broken components. 
• damage from transit, weather, fire, water, lightning, electrical outages or power surges. 
• misuse, neglect, careless operation or other inappropriate/negligent use. 
• use not in accordance with the operating manual. 
• operation contrary to the rating plate or without recommended maintenance. 
• use for anything other than normal domestic household purposes. 
• alteration or modification of the product by a party not authorized by Alchemy. 
• use of spare parts or unauthorized cleaning solutions not provided or recommended by Alchemy or Dyson (or the original manufacturer, where applicable). 
• failure to adequately package the product for transportation.
• circumstances outside of Alchemy’s control.  

If you are unsure whether a particular issue should be addressed under your statutory rights towards the seller or under this voluntary manufacturer’s warranty, you may also contact your seller for guidance on matters relating to the sales contract (including distance-selling withdrawal). 

4. Claims Process

If you believe your product has a defect covered by this warranty, you must file a claim with Alchemy’s customer service during the Warranty Period using the contact details below. Alchemy will confirm your eligibility and provide you with return instructions.  

You must provide proof of purchase, such as your invoice or receipt, when filing your claim. Please do not return your product without prior authorization from Alchemy. Unauthorized returns may be refused. Alchemy reserves the right to charge a handling or restocking fee if we determine that you returned a product which manifestly is not covered under this warranty or which has been returned without our prior authorization. Such fee shall not be charged if you prove that, under the circumstances, you could not have recognized that your warranty claim was invalid and that you therefore were not at fault. 

If your claim is valid, we will, at our option, take one of the following actions: 

We may repair the defective product using new, refurbished, or serviceable used parts that are at least functionally equivalent to the original parts. Alternatively, we may exchange your product with one of equal or greater functionality. Any such action will be free of charge to you, including the usual and necessary shipping, labor, and materials costs associated with such repair or replacement. 

This warranty is not renewed or extended following a claim or after service or exchange of your product. The warranty period remains as originally specified from your initial purchase date. Any parts that are replaced during warranty service become the property of Alchemy.